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Draft — not yet reviewed by a lawyer

Privacy

Version 2026-10-draft, effective 17 October 2026

This is a plain-English draft of what our privacy notice will say. It describes what the software does today. It is not final and should not be relied on as legal terms.

Your practice decides what goes into Fyling and why. For the client data your practice puts in, we act as its processor: see the data processing addendum and the sub-processor list.

What data we hold

  • Your practice's details, and the people from your practice who use Fyling.
  • Details of your client companies, including data taken from Companies House.
  • Presenter credentials and company authentication codes. These are stored encrypted.
  • A record of each submission and each change to a filing.

Why we hold it

To let your practice prepare filings, send them to Companies House or HMRC under its own presenter account, keep a record of what was sent, and send the reminders and emails it has set up. We do not use your clients' data for anything else.

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How long we keep it

Client, filing and anti-money-laundering records are not deleted by the software. They are kept for a number of years after a client relationship ends. Each practice sets that number; the shipped example is 5 years. Records are removed after that period by a manual step, not automatically. Which retention rules apply to your practice is for you to confirm.

Who can see it

  • Your practice's data is separated from every other practice's at the database level.
  • A small named group of Fyling staff can open platform admin pages to run the service.
  • The providers that process data for us are listed on the sub-processors page.

Asking us to correct or delete data

A practice can ask for a copy of everything it holds, or ask for the practice to be deleted, from Settings → Data in the app, and can correct its own client details in the app at any time. If you are one of a practice's clients, ask the practice first: it decides what is held about you.